Cancellation policy

Spayzo applies a standard, transparent cancellation policy across all bookings unless the host has opted into a stricter or more flexible alternative — clearly shown on the space page.

• More than 48 hours before start: 100% refund, including service fees.
• 24–48 hours before start: 50% refund of the booking subtotal.
• Less than 24 hours before start: non-refundable.

If a host cancels, you receive a full refund automatically and a credit toward a future booking. Repeat cancellations may result in penalties for the host.

If you don't arrive within 30 minutes of your booking start time and have not contacted the host, the booking is considered a no-show and is non-refundable.

Serious illness, natural disasters, or government travel restrictions may qualify for a full refund regardless of timing. Contact support with documentation.

Approved refunds are returned to your original payment method within 5–10 business days.